Are your customers happy, or have they just stopped complaining?
If you want repeat customers and referrals, you need to satisfy customers—both with the type and level of service you provide. Watchtower Consultants helps you develop measuring systems for monitoring customer satisfaction, and engages a segment of your institutional and individual customers to capture their opinions about your business. Once we’ve clearly identified customer needs and perceptions, we’ll work with you to ensure that you have the business strategy, operations, and support systems you need to deliver what your customers want.
We’ll help you:
- Assess whether your business is in line with your customers’ perceived needs
- Identify technology and business processes undermining your ability to please customers
- Evaluate current partner and vendor contracts to make sure you’re on par with competitors
- Select new vendors that match your strategic initiatives, customer needs, and company requirements